Terms of Service

MasBandIQ is an online platform that carnival mas bands use to publish their band page, take registrations, sell costumes and add-ons, and collect payments. MasBandIQ provides the software; each band runs its own business: it sets its costumes, prices, payment rules and policies, and it is the one revelers buy from.

You can reach us at masbandiq@gmail.com or through masbandiq.com/support.

• Give accurate details and keep them up to date.
• Keep your sign-in private. You are responsible for what happens on your account; tell us straight away if you think someone else is using it.
• You must be 18 or older to open an account for a band. Revelers under 18 need the permission and involvement of a parent or guardian.
• One person per account. Band owners add their staff through the app rather than sharing a sign-in.

• Your agreement is with the band. The band decides what is included in each costume, its prices, deposits, payment plans, deadlines, pickup and delivery, and its rules for changes, cancellations and refunds. Read the band's details before you pay.
• A costume is reserved for you when your deposit is accepted. If you are on a payment plan, the remaining payments are due on the dates shown when you registered. If you pay by card on a plan, your saved card is charged automatically on those dates.
• If a payment fails or is not made by its due date, the band may follow its own policy, which can include cancelling the registration and releasing the costume.
• Refunds and disputes are handled by the band under its policy. MasBandIQ can help you contact the band, but does not decide refunds and does not hold your money.
• The band may show a platform fee as a separate line on your order. This is part of the price the band charges you.

• You are responsible for your band page and everything you publish: costume descriptions, photos, prices, dates and policies must be accurate and must not mislead revelers.
• You must have the right to use every photo, logo and piece of text you upload, and you give MasBandIQ permission to host and display it to run the service and to show your band page.
• You are responsible for delivering what you sell, for your refund and cancellation policy, for handling reveler requests, and for any taxes on your sales.
• You decide who on your team can see and manage registrations. You must use revelers' personal data only to run your band, in line with the Privacy Policy and the law, and you are responsible for your staff's use of it.
• Staff invited to a band act on that band's behalf and must follow these terms.

• Each Band Carnival runs on a plan. The plans, their prices, limits (such as costumes, revelers and staff) and platform fee rates are shown in the app before you buy, and can differ by year. A band can start on the free plan and upgrade at any time.
• Plan prices are paid in advance for the Band Carnival they apply to and are not refundable once the plan is active, except where the law requires otherwise.
• A platform fee is charged as a percentage of eligible sales, at the rate of the plan in force when the reveler buys. For each Band Carnival the band chooses whether to absorb the fee or pass it on to revelers as a separate line on their order.
• On card payments the platform fee is taken automatically when the payment is made. On payments revelers make to the band directly (bank transfer, cash or the band's own payment link), the band owes the fee to MasBandIQ and settles it from its fee statement.
• If fees stay unpaid beyond the grace period shown in the app, MasBandIQ may stop the band from buying plans or opening new registrations until they are settled, and may suspend the account after notice.
• We may change plans, prices and fee rates for future years or new purchases. Changes don't affect plans already paid for.

• Card payments are processed by Stripe. To take cards, a band connects its own Stripe account and agrees to Stripe's terms; the money goes to the band's Stripe account, less Stripe's fees and the MasBandIQ platform fee. Stripe needs a bank account in a country it supports.
• For bank transfers, cash and payment links, revelers pay the band directly and upload proof where asked; the band checks and confirms these payments.
• MasBandIQ is not a bank or payment service, does not hold funds for bands or revelers, and is not a party to the sale between them.
• Chargebacks and payment disputes on a band's Stripe account are the band's responsibility.

Do not use MasBandIQ to:

• break the law, or sell anything illegal or anything you don't have the right to sell;
• mislead or defraud revelers or bands;
• upload content that is offensive, hateful, or infringes someone else's rights;
• send spam, or use reveler contact details for anything other than running your band;
• access accounts or data that aren't yours, test or disrupt our systems, or copy the service by scraping it.

We may suspend or close an account, or take down a band page, if these terms are broken, fees are left unpaid, or we need to protect revelers, bands or MasBandIQ. Where we can, we will tell you first and give you a chance to fix the problem. You can close your account at any time by contacting us; a band should first settle any fees owed and deal with revelers who have registered.

We work to keep MasBandIQ available, secure and accurate, but it is provided "as is" and may occasionally be unavailable, for example during maintenance. We improve the service over time and may change or remove features. We will give notice of changes that significantly affect bands.

MasBandIQ, its software, design and brand belong to MasBandIQ. Bands keep ownership of their own content and data, and can ask for an export of their registrations.

To the extent the law allows, MasBandIQ is not responsible for a band's costumes, events, prices, refunds or conduct, for losses caused by services we rely on (such as payment processors or hosting) being unavailable, or for indirect losses such as lost profits. Our total liability to a band for any claim is limited to the plan prices and platform fees that band paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

Bands agree to cover MasBandIQ for claims from revelers or others arising from the band's sales, content, or breach of these terms.

We may update these terms. We will post the new version here with a new date and tell account holders by email about important changes. If you keep using MasBandIQ after a change takes effect, the new terms apply.

These terms are governed by the laws of Barbados, and the courts of Barbados have jurisdiction over any dispute. Before going to court, please contact us at masbandiq@gmail.com so we can try to resolve it.